Privacy Policy

1. Personal Information Collection Statement

1.1 We value your privacy and collect only the information necessary to provide you with our products, services, and an enhanced customer experience.

1.2 When you use our website, we may collect the following personal information (but not limited to):

• Company/Trading Name
• Business Address
• Full Name
• Email Address
• Phone/Mobile Number

1.3 Some personal data is mandatory for us to deliver our products and/or services. If you choose not to provide such information, we may be unable to fulfil your order or provide our services effectively.

2. Use and Disclosure of Personal Data

2.1 By providing your personal data, you authorise SIS MamaShop to collect, retain, and use your information for the following purposes:

• (a) Fulfilling product orders, processing payments, handling refunds and exchanges
• (b) Providing personalised customer service and recommendations
• (c) Managing loyalty campaigns, giveaways, or rewards
• (d) Sending promotional offers, updates, and product information
• (e) Conducting internal research and analytics to improve our services
• (f) Verifying your identity
• (g) Complying with legal obligations, managing claims or investigations

2.2 We may share your personal data with Third Party Service Providers (e.g., payment processors, delivery partners, customer service providers) who are bound by confidentiality obligations and are only authorised to use your data for the above purposes.

2.3 We may also disclose your personal data to:

• Professional advisors (e.g., legal or financial)
• Law enforcement and government authorities
• Insurers and regulators when required by law or necessary for the purposes outlined in 2.1(f).

2.4 We may use and share aggregated, non-personally identifiable data with partners and third parties for advertising, analytics, and improvement of services. This data does not identify you individually.

2.5 Your personal data will be accessed by authorised personnel of SIS MamaShop, our third-party service providers, and other relevant parties listed above solely for the permitted purposes.

3. Confidentiality

3.1 All personal data collected through our website will be handled with strict confidentiality and in accordance with this Privacy Policy.

3.2 Any information submitted to the website that is not personal data (e.g., comments, suggestions) will be treated as non-confidential and non-proprietary. SIS MamaShop reserves the right to use, reproduce, and share such information without restriction.

4. Protection of Personal Data

4.1 We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, or misuse.

4.2 Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their respective privacy policies before sharing any personal data.

4.3 While we strive to protect your personal data, no data transmission over the internet is completely secure. We cannot guarantee the security of any data you transmit to or from our website.

5. Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

6. Browse Information & Cookies

5.1 We use cookies and similar technologies to enhance your experience, personalise content, and analyse site traffic. Cookies are small text files stored on your device.

5.2 Information collected may include:

• Browser type and version
• IP address
• Pages visited
• Links clicked
• Time and date of access
• Referring website

5.3 You may adjust your browser settings to refuse cookies. However, doing so may affect your ability to access certain functions or features of our website.

7. Your Rights

You have the right to:

• Access your personal data held by us
• Request correction of inaccurate or outdated personal data
• Withdraw consent for direct marketing communications
• Request information about our data handling practices

To exercise these rights please contact us at: info@sismamashop.com.au

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Version” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your data.